She remains on a medical hold currently and is not making any payments. We have had her on a courtesy hold since March 2020. She has repeatedly asked the same question/s and we have none the less continued to provide her responses to the questions. We have responded to Client every time she has contacted us. We absolutely want to put you in the best position possible to crush your fitness journey! We would encourage you to work with the owner of your gym to find a resolution that is in line with the contract you signed with them. On the Burn Boot Camp HQ side, this has been passed ** to our team that supports this location. Thank you for the clarification on your home gym. I belong to the burn bootcamp in Plantation Florida. We hope you are able to reach the desired resolution with our franchise partner! I looked up your profile in the systems of the gyms we own, and was hoping we'd be able to have more control over the outcome, but it looks like you don't belong to our NC, FL, TX, UT gyms. Unfortunately, this BBB account feeds to Burn Boot Camp HQ, and we can only make direct membership decisions for the gyms we directly own. We absolutely want this to be resolved per the contract both parties entered, and put you in the place you feel is best to crush your fitness journey. Hi ********! I'm so sorry to hear you're having trouble with your membership. I feel that being highrisk- and having to have a C-section more then qualifies me to cancel my membership without any fee's as clause 5 does not state what is needed. I wish to cancel as the contract says I can due to pregnancy as it does not give any other details. I am not due until the end of April 2021, and will be having a c-section which is major abdominal surgery, I do not need to be worried about getting another note to excuse me for another few months. Clause 5 of my contract gives not details on what is needed to cancel and only say pregnancy. They will not cancel my membership and stated I do not qualify for cancelation. I got the doctors note requested and it says I am highrisk and unable to do gym activities for the duration of my pregnancy. The contract states on clause 5 that membership fees may be waived due to pregnancy- I am considered highrisk, they have now taken out 3 months of membership fees when I have asked them not to as I am pregnant. I was told that due to COVID closures those months do not count toward my monthly membership- that is not on my contract and unfortunately COVID was nothing anybody planned but gym closures due to a pandemic that was not stated on my contract has nothing to do with me.Ģ.I want to cancel my membership. June 2021 will be 18 months since my contract was signed and should legally be up during that time. I have been trying to cancel my membership. As previously noted this clients membership has been cancelled. She did not cancel or place a hold on her initial contract and she did not follow through with the forms provided to her and the procedures specified in the contract so her payments continued. Client was not re-enrolled into another contract. Client had not followed through with cancellation procedures. Their response is inaccurate and takes no responsibility for their lack of customer service and ability to conduct an ethical business.Īs previously stated, we have responded to all client emails. The Merchant continued to charge me 99$ a month from March to December without my consent and even re-enrolled me when my contract was up and simply ignored my pleas to cancel.
When I reached out again on September 4th to cancel, there was no response or information given to assist in my cancellation. They simply replied with what services they were offering during the pandemic.
BURN BOOT CAMP HQ HOW TO
In this email they did not give directions on how to cancel or attach any electronic forms to cancel. The merchant only responded to my initial email on March 23rd, 2020. (The consumer indicated he/she DID NOT accept the response from the business.) Although client still has not completed policy/procedures for cancellation, we have gone ahead and cancelled her membership. The member is the only person in her family that attends our facility. We responded to all communications with client but client did not respond back or follow through with the hold/cancellation procedures/policies that we communicated to her. When we were closed we continued to offer all of the services in our contract agreement.
0 kommentar(er)
